Dola Lovely Women Black Pointed Toe Bowknot Stiletto Heels

Returns & Refunds

1. Eligibility for Returns:
   • Items must be returned within 30 days of receiving your order.
   • The items must be in their original condition, unworn, and with all tags attached.
   • Certain items, such as swimwear, undergarments, or items marked as final sale, are not eligible for return due to hygiene reasons.
2. Return Process:
   • To initiate a return, please contact our customer service team at [customer service email] for assistance.
   • Provide your order number and details about the item(s) you wish to return.
   • Our team will guide you through the return process and provide you with the necessary return address.
3. Refund Processing:
   • Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria.
   • If approved, a refund will be processed to your original payment method within 7-10 business days.
   • Please note that shipping costs are non-refundable.
4. Exchanges:
   • If you would like to exchange an item for a different size or color, please follow the return process outlined above, and place a new order for the desired item.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly, including offering a replacement or refund.

Customer Responsibility

• Customers are responsible for the return shipping costs unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.