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Shipping Policy
At Khutenga Store, we strive to deliver your favorite Shein products as quickly and efficiently as possible. Below are the details of our shipping policy:
Shipping Methods & Timeframes
Standard Shipping:
Delivery typically takes 2 to 3 weeks to arrive in Lusaka and other parts of Zambia. This time frame includes order processing and shipping times.
Express Shipping:
If you choose express shipping, your order will usually arrive within 1 to 2 weeks, depending on customs clearance and local postal service efficiency.
Shipping Costs
Shipping costs depend on the selected shipping method and the size/weight of your order. During checkout, you will be provided with detailed shipping charges.
Customs and Import Duties
Please note that orders may be subject to customs duties or import taxes upon arrival in Zambia. Any additional charges related to customs are the responsibility of the customer.
Delivery Delays
While we aim to meet the delivery estimates, unforeseen delays (such as customs or local postal issues) may occasionally occur. If your package is delayed, we recommend contacting our customer service team for assistance.
By shopping with Khutenga Store, you agree to these shipping terms. Please don’t hesitate to reach out to us with any further questions or concerns about your order.
Refund Policy
At Khutenga Store, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund policy below:
Returns & Refunds
Eligibility for Returns:
Items must be returned within 30 days of receiving your order.
The items must be in their original condition, unworn, and with all tags attached.
Certain items, such as swimwear, undergarments, or items marked as final sale, are not eligible for return due to hygiene reasons.
Return Process:
To initiate a return, please contact our customer service team at [customer service email] for assistance.
Provide your order number and details about the item(s) you wish to return.
Our team will guide you through the return process and provide you with the necessary return address.
Refund Processing:
Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria.
If approved, a refund will be processed to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable.
Exchanges:
If you would like to exchange an item for a different size or color, please follow the return process outlined above, and place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly, including offering a replacement or refund.
Customer Responsibility
Customers are responsible for the return shipping costs unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
By shopping with Khutenga Store, you agree to this refund policy. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team.
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